Am Schwielowsee 117, 14542 Werder / Havel | +49 (0) 3327 - 56 96 0 | | BOOK NOW
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FAQ - frequently asked questions about Resort Schwielowsee

To save the trouble, we have presented our frequently asked questions by our guests at a glance. If you have any further questions about the services of Resort Schwielowsee or about our offers, do not hesitate to contact us.

It is the easiest way to book on our website. We guarantee the best prices and the best offers. Therefore it is also possible to book by e-mail on or by phone at +49 3327 56 960.

You are allowed to check in from 3 pm, we prefer the check-out until 11 am. We take it for granted, that our guests can leave their bags at the reception after their check-out. It is also still possible to use the spa the whole day.

Subject to availability we can enable you a longer stay in your room. We kindly please you talk to our reception at first.

All our rooms are provided with free wifi. You can find the login details in the guest map in your room, or you can ask our receptionists.

We provide two accessible rooms with stepless entry.

For babies and children from 0 to 6 years we can provide free baby cots. For every additional person from 7 years we charge an amount of 35,00 €. Please notice that there can't be any additional beds in our comfort rooms.

Of course you can take your four-legged-friend with you to Resort Schwielowsee. Please give us a short information right when you're booking, because there are only a few selected rooms for pets. We charge an amount of 35,00 € per stay.

All our rooms are non-smoking rooms. For smokers we provide our terraces and balkonies as well as our outdoor area.

We accept cash payment, ec cards and the credit cards Visa, Mastercard and American Express.

Your credit card is just a guarantee for us, it won't be charged.

You can cancel your booking for free until two days before arrival. After this we will charge 90% of the rooms price. In case of no-show we will charge the full price.

We provide 120 guarded parking lots for 10,00 € per night. Parking is free from the third night.

We serve our breakfast from 6.30 am to 10.30 am. Adults and children from 14 years pay 19,00 € per person, children from 7 to 13 years pay 9,00 €. Children under the age of 7 are free.

In case of existing incompatibilities, special diets or allergies, please tell us right when you're booking, or ask our service team at our restaurants.

We provide our spa & wellness for our hotel guests for free. You can find bathrobes and slippers on your room, you will get towels in the spa. Children under the age of 14 are welcome between 10.00 am and 12.00 am as well as between 3.00 pm and 5.00 pm.

In the months of summer and spring you can rent bikes for adults and children for an amount of 12,00 € per day. You can get free helmets at our reception.

During your stay at Resort Schwielowsee you can easily open the gate with your room card. At check-out you will get a coin for exit at the reception.


Reception Resort Schwielowsee

Am Schwielowsee 117

14542 Werder (Havel)

Tel.: +49 (0) 3327 56 96 0

Fax: +49 (0) 3327 56 96 999