Am Schwielowsee 117, 14542 Werder / Havel | +49 (0) 3327 - 56 96 0 | | BOOK NOW
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FAQ - frequently asked questions about Resort Schwielowsee

We've created an overview of the questions asked most frequently by our guests for your convenience. However, if you have any further questions about the services provided at Resort Schwielowsee or about our offers, do not hesitate to contact us.

Booking via our website is the easiest option. Here, we can guarantee you the most attractive prices and best offers. However, please also feel free to book by sending an e-mail to or by calling +49 (0) 3327 56 960.

Check-in is possible from 3 p.m. onwards, and we request that guests check out by 11 a.m. It goes without saying that our guests are welcome to leave their luggage at reception after checking out. The Spa Area can be used the whole day for a charge of € 19.00 per person.

Depending on availability, we are happy to arrange a free late check-out for you until 1 p.m., which must be agreed during your stay. In the event that you would like to use the room and Spa Area until 6 p.m., you are welcome to do so, depending on availability, for an extra charge of € 59.00 (please arrange upon arrival).

All our rooms are provided with free Wi-Fi. The access code can be found in the guest portfolio in your room, or simply ask at reception.

Two wheelchair-accessible double rooms with barrier-free entry are available for guests' use.

Free cots for babies and small children aged between 0–6 can be provided free of charge. We charge € 35.00 per person/night for all additional guests aged 7 and above. Please note that no extra beds are permitted in our comfort rooms.

You are welcome to take your loyal four-legged friend with you to Resort Schwielowsee. Please inform us of your request when booking, as only selected rooms are suitable for pets. We charge a fee of € 35.00 per pet per stay.

All our hotel rooms are non-smoking rooms. Smokers are welcome to use our terraces, balconies and outdoor area.

We accept cash, EC cards and the credit cards Visa, Mastercard and American Express.

The credit card you specify on booking serves merely as a guarantee, and will not be charged.

You can cancel your booking up to two days prior to arrival free of charge. After this deadline, we charge 90 % of the lodging or package price. No-shows will be charged the full price.

120 parking spaces are available on the Resort Schwielowsee's premises, which are subject to 24-hour surveillance. These can be used for a fee of € 10.00 for the first two nights, and are free of charge thereafter.

From Mondays to Fridays, breakfast is served from 6:30 a.m.–10:30 a.m., and at weekends and on bank holidays from 7 a.m.–11:30 a.m. Breakfast costs € 19.00 for adults and children aged fourteen and above, € 9.00 for children aged between seven and thirteen, and those under seven eat for free.

Please inform us of any nutritional requirements, intolerances or allergies when booking, or contact our waiting staff on site. We are happy to meet all your culinary needs.

Hotel guests are welcome to use our Spa Area free of charge. Bathrobes and slippers are provided in your room, and towels are available in the Spa Area. Children under fourteen years of age are welcome to use the Spa Area between 10 a.m. and 12 p.m., and from 3 p.m. to 5 p.m.

Bikes and children's bikes can be rented in the spring and summer months for a charge of € 12.00. Helmets are available at reception and are free of charge.

During your stay at Resort Schwielowsee, the exit barrier can be opened with your room card. Please ask at reception for a token enabling you to exit upon departure.



Reception Resort Schwielowsee

Am Schwielowsee 117

14542 Werder (Havel)

Tel.: +49 (0) 3327 56 96 0

Fax: +49 (0) 3327 56 96 999